There's a free SMS reminder service that sends customers a message the day before the appointment reminding patients of not only the date but the time. Ideal for those of us who lead such busy lives that we rarely remember what day it is, let alone remember the date and time of an appointment with the optician!
The service is reasonably quick and the service fast and, in general, friendly. At all points we got the impression that they were asking all the right questions. And performing the right tests, not always the case with all opticians.
As with all Specsaver branches the prices are prominently displayed, so you know exactly what price you can expect to pay at all stages of the process. Incidentally, if you have a favourite frame, these can- usually- be re-glazed at £39. And their are usually special deals such as 2 for 1, etc.
The examination process is very thorough, including the pre-test and the eye test and examination itself. At all times and at all stages patients are treated professionally by professionals.
Retinal photographs are now taken as standard, this is -unlike with some other High Street opticians- included free of charge.
There is a nice range of frames available, though I got the impression that larger branches might have better ranges, though I am sure staff will do their best to ensure you are happy. Frames available range from the very basic to some fairly nice designer frames.
One disappointment was that the facility to allow patients to check out how they looked in a new frame wasn't working due to a fault. Perhaps it would make sense to have a digital camera available for such an eventuality?
We would like to thank Telford Specsavers for their assistance in researching this article.
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