Emergency Services Day: Saying Thank You to the People Behind 999

Every year on 9th September, Emergency Services Day, also known as 999 Day, gives us an opportunity to recognise the extraordinary contribution made by the people who respond when the rest of us are facing some of the worst moments of our lives.

The choice of date is particularly appropriate: the ninth day of the ninth month, 9/9, representing 999, the telephone number that has connected people in Britain with emergency help since 1937.

For most of us, dialling 999 is something we hope we will never need to do. But when illness, injury, fire, crime or another emergency strikes, knowing somebody will answer that call is enormously reassuring.

Emergency Services Day celebrates the work of the NHS ambulance service, police, fire and rescue services, coastguard and other emergency responders, including the many volunteers and charities working alongside them.

It is also a chance to remember that behind every uniform is a human being.

Paramedics and ambulance crews regularly encounter people who are frightened, seriously ill or badly injured. Police officers can find themselves dealing with dangerous and distressing situations with very little warning. Firefighters enter environments the rest of us are desperately trying to escape from, while coastguard and rescue teams may head out in dreadful conditions because somebody needs their help.

Then there are the people we don't necessarily see.

Emergency call handlers have the demanding job of remaining calm while speaking to people who may be panicking, injured or witnessing something traumatic. Dispatchers and control-room staff must make rapid decisions about where limited resources are needed most.

These jobs can take a considerable physical and emotional toll.

For That's Health, 999 Day is therefore not only an opportunity to thank emergency workers for looking after our health and safety. It is also a reminder that their own health and wellbeing matter, too.

Long shifts, interrupted sleep, traumatic incidents and the pressure of making potentially life-changing decisions can all have consequences. Emergency workers deserve access to good physical and mental health support without stigma or embarrassment.

There is another way we can show our appreciation: use the emergency services responsibly.

999 should always be available for genuine emergencies. Using NHS 111 and other appropriate services for urgent but non-life-threatening health concerns helps ensure ambulances and emergency departments can concentrate resources where they are most urgently required.

So, this Emergency Services Day on 9 September, That's Health would simply like to say:

Thank you.

Thank you to the people answering the phones, driving the ambulances, treating patients, fighting fires, keeping people safe, carrying out rescues and responding to emergencies at every hour of the day and night.

We hope we never need you.

But we're extremely grateful that you're there when we do.

Incidentally my sister spent several years working as a 999 operator.